Saturday Updates

We didn't get really mad till they told us, 'Next week.'

Reader(s) may recall that our central air system wasn't working so good the last few days and ice had developed on the coils. We originally had an appointment to get it looked at Thursday night, but dispatch said the system needed 24 hours to defrost. It turned out the system needed, like, an hour to defrost, this being summer time and all. This is important.

Yesterday we had an appointment window of 12-4. At one minute after four we called dispatch and asked where the technician was. He's delayed, they said. Yes, we replied, that's why we're calling. Eye twitch ensued. The technician finally arrived about 6:45 PM. He tooled around, took a look and identified the problem. Our furnace/heating/cooling element needs a new compressor and some other gizmos. 

'$5,000,' the technician said. 

'$5,000?' 

The system is just a few months past warrantee, you see.

We talked ourselves off the ledge and agreed.

'Okay,' the technician said, 'We're looking at next week Monday or Tuesday...'

And that's when we went nuclear. 

'Next week?!'

We're having a big heat wave next week, 100 + it looks like. And Oldest Daughter's graduation party is on Sunday and there's a tonne of prep to do. 

You see, the parts warehouse is closed on the weekend for some reason, the technician told us. Do recall that if they had just come Thursday night- like they said, they could have repaired the problem on Friday, for $5,000 mind you. In our estimation we couldn't get anyone else out to fix the problem, not on a weekend like this. 

We read management the riot act with great power and fury. We reminded management that we're a 20-year customer, and told them to look at our file and see how much work they've done over the...decades. We also reminded management that they had inspected the system last summer and pronounced everything to be A-OK.  We were a 240 pound tower of rage. The technician in site was probably a little scared.

Needless to say that work ends with this job.